We want you to absolutely love your products and experience at our online Apothecary. We will absolutely do our best to ensure your happiness. Should there be anything that prevents your total satisfaction, we would love to hear from you. For orders, please refer to the information below:
All Orders: At the Apothecary we usually have a 1-2 day turnaround on most orders. Please note, this means you order will be shipped 1-3 business days from the day it was placed. We will contact you should there be exceptional delays. If you need to amend an order, please contact us at firstname.lastname@example.org or call us at (213) 986-7645 and we'll be glad to make any needed adjustments for you. The cost of shipping upgrades will be invoiced through Stripe and your shipment is released once paid.
Please note: buyer assumes responsibility for shipments sent via USPS First-Class. It is a more affordable option, though it comes with some risk, as we cannot track beyond our borders and there is no delivery guarantee on this option. For this reason, we cannot be held responsible for MIA orders using this method.
If you find your online generated shipping cost is too high, please contact us at email@example.com so we may seek a better quote for you outside the integrated shipping options. If you prefer to use your own carrier and account, simply contact us for additional info and steps.
My order wasn’t received/My order arrived damaged:
First of all, we apologize in advance if this is the case. Please contact us via firstname.lastname@example.org to report non-receipt or damage and we will send a replacement at no additional cost to you. If the product is damaged in transit we will require documentation, so please be prepared to email photos of damage.
Please note that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update. However, we will do our best to work with you should such points of confusion arise.
I didn’t like the product I ordered: